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Everything you need to know ahead of our game at Turf Moor
The Clarets take to Turf Moor on Saturday afternoon against West Ham (3pm KO).
Please note there is roadwork disruption around the stadium, further detail can be found below. We encourage supporters to plan their journey in advance.
Support the charity’s foodbank at the game. We are encouraging supporters to bring a tin of non-perishable food, which can be donated at the Vertu branded bus and cars, which will be located outside the main reception on Harry Potts Way. The vehicles will be in place ahead of kick-off, between 1-3pm. Supporters who donate an item can be entered into a prize draw to win two hospitality tickets for a game at Turf Moor!
Take a look at our Vertu match guide for supporters:
Roadwork disruption
Work on Harry Potts Way is now complete.
Even though Yorkshire Street has reopened, it remains very busy and congested in this area. We encourage all supporters to arrive early. Harry Potts Way will close to traffic at 1pm.
We advise supporters travelling to the fixture to avoid this area of the town, and to instead travel to Turf Moor by exiting the M65 at junction 9 and follow the yellow diversion signs. When leaving the town post-match, the same route is advised.
System Upgrade – This is important for people who are using match tickets in the app
Our system upgrade has now been completed and the ticketing platform is available again to purchase tickets. As part of the upgrade all fans will need to reset their password by following the steps below.
This also applies to all users of the website, app and Clarets+.
1. Go to Login
2. Input your email associated with your Clarets account and click Next.
3. Go to your emails and click on the reset password link.
4. Enter your new password, this can be the same as what you had previously.
5. Once complete you will be able to log in with your email and new password.
Should fans have any issues resetting their password they should email [email protected].
Further stadium information
Entry to turnstiles for supporters will open at 1:30pm for both home and visiting supporters.
Please bring photo ID with you as this may be checked as part of our standard ticketing policy.
We will be serving food and beverages on all concourses and will only be accepting cashless methods of payment.
Alcohol-free lager and cider will also be served in all concourses and hospitality areas.
Our matchday magazine, Turf, will be available in print! Grab your copy from the Clarets Store or our programme sellers around the stadium. Alternatively, this can be purchased online for delivery here.
The stadium’s multi faith room has a new location this season. The room has moved to the first floor of the ETC (above the Rapidz Fan Zone).
As part of new regulations, referees will add the exact time lost in goal celebrations, substitutions or injuries to the stoppage time. The time on the big screen will now show added time at the end of each half.
Our security team will be conducting bag checks as per our ground regulations. Please arrive early to allow extra time for the additional process.
Luggage drop off point:
Our supporter code of conduct can be found here – please read before coming to the game.
Burnley Football Club is delighted to be partnering with EST parking to provide bookable parking options for home matchdays here at Turf Moor. Click here for more information.
Travel information for Turf Moor can be found here.
Supporters can enjoy the Official Burnley FC Matchday Playlist on Spotify, listen to it here.
All supporters at Turf Moor are encouraged to read the below carefully:
The safety of all match participants is of paramount importance and we recognise that reckless actions, witnessed at recent fixtures are carried out by a small minority of fans and the majority of supporters attend and watch matches in a safe and respectful way.
As a football club we expect supporters to adhere to the ground regulations in place at Turf Moor, enjoy the game from their seat and DO NOT enter the playing area at any time. It is a criminal offence to enter the pitch and doing so, may result in a criminal record and stadium bans. It also creates a significant safety issue not only for themselves, but for fellow supporters, Club players, staff and match officials.
It is also against ground regulations to throw any items/missiles on the pitch – any supporter that throws anything, putting the safety of players and individuals at risk, will receive a severe banning order from the Club. This behaviour will not be tolerated.
The Club wants all supporters to enjoy the game safely and thank fans for their continued support.
Football unites to improve participant and fan behaviour for the 2023/24 season. Read the ‘Love Football. Protect the Game’ measures here.
The Club recently announced new initiatives to help improve matchday experience and entertainment value, including the introduction of new measures allowing flags and banners where appropriate, inside the stadium.
At Saturday’s game there will be a giveaway, with 200 free flags distributed at Turf Moor for the first 200 people through the turnstiles.
Plus, the Club Shop has a 50% discount on flags, with the Burnley FC approved designs now on offer for £7.50.
Please note, that the only flags that can be brought into the stadium, because of safety reasons, are the 200 flags that will be given away or those purchased from the official Club Shop.
Added Time
Added Time at the Rapidz Fan Zone!
We’ll be open both before and after the game with food, live music, and the biggest screen in Burnley – there’s no better place to be. Plus, beat the traffic and stay post-match to watch more Premier League action!
Timings on the day
12pm – Rapidz Fan Zone opens (food, drink and children’s activities).
12:30pm – Manchester City v Liverpool game shown on the big screen.
2:30-5:00pm – Rapidz Fan Zone closed for Burnley v West Ham game.
5:30pm – Brentford v Arsenal game shown on the big screen.
Bertie & Bella’s Buzz Route
Mascots Bertie Bee and Bella Bee, will be buzzing around – make sure you don’t miss a photo opportunity. Check out their route to see where they will be going on the day!
Retail & Activities
There will also be a pop-up store in the Rapidz Fan Zone with Burnley FC items including newly released stock, available for purchase.
Plus, lots of pre-game activities for supporters to enjoy both inside and outside.
We encourage supporters to arrive earlier than usual in order to attend the match on time. Supporters arriving less than 20 minutes before kick-off are not guaranteed to be in their seats before kick-off, particularly due to additional spot checks taking place.
Please use the graphic below as a visual representation of how your arrival time affects viewing kick-off.
The Ticket Office at the stadium will be open to collect tickets and will remain open until half-time to help with any queries you may have.
Please make sure you bring your correct season ticket card, ticket or have your e-ticket to hand, ahead of reaching the turnstiles.
Reminder System Upgrade – This is important for people who are using match tickets in the app
Our system upgrade has now been completed and the ticketing platform is available again to purchase tickets. As part of the upgrade all fans will need to reset their password by following the steps below.
This also applies to all users of the website, app and Clarets+.
1. Go to Login
2. Input your email associated with your Clarets account and click Next.
3. Go to your emails and click on the reset password link.
4. Enter your new password, this can be the same as what you had previously.
5. Once complete you will be able to log in with your email and new password.
Should fans have any issues resetting their password they should email [email protected].
As a Club we do not tolerate hate speech or discrimination in any form; it is a criminal offence and will be dealt with severely.
We urge supporters who experience or witness any discriminatory language or behaviour to report it urgently.
Please text CLARETS RESPECT and your message to 66777, all texts will remain anonymous, you can also approach your nearest steward or make a report via the Kick it Out dedicated app.
Thank you for your support.
Supporters may be aware, we have made several changes across Turf Moor during the summer. One of the changes has been to partner with the Compass Group for our catering provision across both hospitality and our concourses. We believe that this move will greatly enhance the matchday experience for all.
One consequence of this move is having to change our till systems, which means you will no longer be able to spend your Goldcard directly at the tills. Instead, you now have the below options:
Hospitality
If you wish to use your Goldcard to pay for your bar bill, we can set up a tab and use the Goldcard to cover the tab at the end of the fixture.
Concourses
You will be able to purchase vouchers from the ticket office to be redeemed at the concourses.
Concourse menu & prices
You can collect the vouchers from the Ticket Office beforehand and you will be able to redeem these vouchers directly at the concourse kiosks. Please note, the vouchers cannot be used at the brand-new self-order units or in the North stand and James McIlroy Lower concourses and Rapidz Fan Zone.
